Our Digital After-Sales Workplace gives you the tools you need to ensure that your customers stay loyal to your brand and to your car dealership.
By providing a more enjoyable experience with your service center, your customers are more likely to keep coming to you for all their automotive needs. And that experience begins the moment the customer needs to book a repair or maintenance for their vehicle, if not before.
Is your automotive shop management software up to the task?
At the same time, you get intelligent, automated scheduling and the ability to optimize your use of resources. With this increased efficiency, your service center costs decline and you can pass these savings on to your customers in a virtuous circle of increased customer loyalty and greater profitability for your fixed ops.
This means you get automated event tracking of flexible, preconfigured workflows that enable you to digitize the entire after-sales service process — from vehicle intake and valet service to order extension and full-service tracking.
These workflows feed detailed reporting and intuitive, at-a-glance KPIs to ensure that your workshop planning is as efficient as possible. In turn, your customers can enjoy intuitive, transparent vehicle servicing as they follow the progress in real-time on all of their devices.
OneDealer’s intuitive, transparent automotive scheduling software and Digital After-Sales Workplace enable customers to easily navigate their vehicle make and model tree, select and combine service packages with simple pricing, and choose from a number of flexible payment options — no matter where they happen to be. With fixed-price, fixed-time servicing guaranteed, your customers can also choose their drop-off date, benefit from on-time pickup and save money. By putting the service center experience in the palm of your customers’ hands, you’ll bring in more customers and ensure that those who have already visited will keep coming back.
Optimize resource use and maximize profitability
Our workflow-based approach and optimized resource planning means that service center work is spread out evenly — allowing you to reduce costs and pass those savings on to your customers. By running a digital, paperless workshop, creating a rich digital presence and putting the service experience in your customers’ hands, our automotive shop management software will help you increase margins, retain more customers and create a lean, high-performing service operation.
Take after-sales service to the next level
After-sales service is a crucial part of the manufacturing industry, with some companies generating up to 50% of their revenues from it. The emergence of digitalization has opened up new prospects in this field, including enhancing the after-sales service offerings, providing deeper insights into customers and machines, introducing innovative service business models, and improving service operations efficiency.
