If you are looking for a promising career in a rapidly expanding company while working with great people on leading software solutions, the OneDealer Team is the right place for you.
Role: Senior Software Support Engineer
Location: Hybrid (Germany or Greece)
Expected Travel: Up to 20%
Employment Type: Regular Full Time
COMPANY DESCRIPTION
Headquartered in Germany with offices in Austria and Greece, our company’s mission is to bring to the global market a holistic software solution to help automotive retail businesses adopt a digital strategy covering the entire sales and after-sales customer journey.
At OneDealer, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests while turning big ideas into our customers’ reality.
To support our partners and subsidiaries based across different regions, we are looking for a talented Software Support Engineer, with developed experience in supporting the company’s partners and subsidiaries and assisting them in resolving any challenges they may encounter concerning software products.
QUALIFICATIONS
· Bachelor’s degree in computer studies or equivalent
· Minimum 3 years practical experience in software support and IT service management
· With regards to the software industry, experience in CRM systems will be valued
· Excellent written and verbal communication skills in English, and/or German languages
· Communicative, cooperative, and able to work in a team and independently
· Advanced database knowledge (formulate complex queries, create views, etc.)
ADDITIONAL DESIRED SKILLS
· Sound problem-solving and decision-making skills
· Service-oriented and customer-focused
· Highly organized
· Thrive under pressure
· Be adaptable
· ITIL certification
· Working experience with Jira Software
EXPECTATIONS AND TASKS
· Provide software support and consultation to the company’s partners and subsidiaries
· Troubleshooting and identification of problems
· Provide resolution to problems and document the resolution offered
· Escalate reported problems to tier-4 experts, providing necessary and well-documented input to ensure quick resolution
· Support service requests, and escalate to tier-4 as necessary
Are you interested?
Please send your cover letter (including your first possible start date and salary expectations), resume, and references to: [email protected].
If you have any questions regarding the application process, please contact: [email protected]
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