ONEDEALER LAUNCHES AI COCKPIT BUILT EXCLUSIVELY FOR AUTOMOTIVE RETAIL
Official launch at Automotive Dealer Day 2026 Verona, Italy
May 11, 2026 – OneDealer, a leading automotive solutions provider, is officially launching the OneDealer AI Cockpit, a purpose-built artificial intelligence platform for automotive dealerships, at Automotive Dealer Day 2026 (ADD26) in Verona, Italy, May 19–21. The launch also marks OneDealer’s entry into the Italian automotive retail market and introduces a new category of AI-powered dealership operations to one of Europe’s most important automotive markets.
Artificial intelligence is fundamentally reshaping how customers find, evaluate, and purchase vehicles, and the implications for automotive retail are significant. Today’s car buyer is digitally native, comparison-driven, and expects an immediate, informed response regardless of the hour. The volume and complexity of customer interactions has grown beyond what traditional software or staffing models were ever designed to manage. Enquiries arrive simultaneously across phone, chat, email, and digital channels, around the clock, across multiple languages, while the product knowledge required to answer them accurately has never been more complex.
For forward-thinking automotive organisations, AI has moved from a topic of exploration to a strategic imperative. The question is no longer whether to adopt AI, but whether the AI being adopted was built to understand the industry it is being asked to serve.
Generic AI cannot solve this. Horizontal tools trained on broad datasets carry none of the automotive-specific context that dealership operations depend on. Without that context, AI doesn’t just underperform; it actively misdirects teams, erodes customer trust, and turns a technology investment into an operational liability.
That gap is precisely what OneDealer AI Cockpit was built to close.
OneDealer AI Cockpit is an integrated AI cockpit designed exclusively for automotive retail. Unlike generic AI tools, the platform is engineered around the specific workflows, data structures, and customer journeys of dealerships and dealer networks.
OneDealer AI Cockpit operates across three core pillars:
Customer Engagement AI
In automotive retail, speed is revenue. A prospect who doesn’t reach a dealership within minutes calls a competitor. Intelligent Voice Bots ensure every inbound call is answered, every appointment booked, and every lead captured – 24/7, multilingual, and fully CRM-integrated, with no human intervention required. The result: 60% more test drive bookings and zero missed calls. Paired with Document-Driven Chatbots, sales advisors receive instant, accurate answers to customer questions – directly from the manufacturer’s own brochures, in seconds.
Knowledge & Enablement AI
The average dealership holds thousands of pages of product documentation, process manuals, warranty guidelines, and compliance procedures. Without AI, that knowledge is effectively inaccessible at the moment it matters. A Wiki Knowledge Agent makes every policy, procedure, and technical process instantly searchable – reducing onboarding time by 70% and cutting escalation calls to head office by 85%. The Quiz Generator takes it further: turning internal documentation into certified training programmes in minutes, enabling entire sales networks across multiple markets to be certified on a new model launch before the showroom opens. The Database AI Assistant closes the loop – giving sales and operations teams the ability to query live dealership data in plain language, with no SQL, no IT ticket, and no 48-hour wait.
Aftersales & Operations AI
Aftersales operations remain one of the most operationally intensive areas of automotive retail, where service advisors are expected to manage customer interaction, workshop coordination, vehicle history retrieval, and DMS administration simultaneously, often while multiple vehicles are already waiting in the service lane. OneDealer AI Cockpit changes that equation entirely: instead of navigating complex systems and manually creating workshop tickets, advisors simply snap a license plate and dictate the customer complaint in natural language. AI instantly retrieves the vehicle, customer, and service history directly from the DMS, structures the issue into a technician-ready workshop ticket, and prepares the intake process in seconds. The result is dramatically faster service reception, zero manual data entry, reduced workshop bottlenecks, and service advisors who spend their time with customers and cars rather than keyboards and administrative workflows. It is the difference between a workshop intake process designed around software limitations and one designed around operational speed, customer experience, and real dealership flow.
“The dealerships that will define the next decade of automotive retail are not waiting for the market to stabilise or margins to recover. They are making a strategic decision today, to operate with greater intelligence, faster response, and fewer structural inefficiencies than their competitors. Purpose-built AI is not a feature they are adding to their business. It is the foundation they are building their next phase of growth on.”
— Dimitris Mastrogiannis, Chief AI & Innovation Officer, OneDealer
Why OneDealer AI – and why now?
OneDealer AI Cockpit was not developed by a technology company that discovered automotive. It was built by OneDealer International, a company with deep operational roots in automotive retail, with years of experience across dealerships, dealer groups, and OEM networks across Europe.
The automotive retail industry deserves AI built specifically for it, not adapted from generic enterprise platforms, but engineered from the ground up around the workflows, data structures, and customer journeys that define how dealerships actually operate. Where competing platforms position AI as an ancillary feature, OneDealer AI Cockpit has made it the core operating layer. Every model, every agent, and every intelligence layer within AI Cockpit is trained on automotive retail data and calibrated for automotive retail outcomes alone.
That specificity is what separates AI that performs in a vendor demonstration from AI that delivers measurable commercial impact in a live dealership environment.
OneDealer has launched a dedicated platform at ai.onedealer.com where dealer groups, and OEM networks can explore the full AI Cockpit solution portfolio and request a personalised demonstration.
About OneDealer International
OneDealer is a global digital retail solutions provider empowering automotive and mobility organisations to successfully transform in the connected era. With its operational headquarters in Munich, Germany, OneDealer enables OEMs, national sales companies, importers, dealer groups, and mobility-focused enterprises to operate and scale complex retail and distribution networks through a single AI-powered platform.
The company’s core solution, OneDealer Automotive Cloud, is a cloud-based platform that delivers centralised oversight of dealer and mobility networks while preserving the flexibility required for local market execution. Its AI-native solution suite integrates artificial intelligence directly into the core of dealership operations, enabling agentic aftersales automation, conversational AI for dealers, and network-level AI coordination across the retail ecosystem.
OneDealer AI Cockpit – is the company’s dedicated enterprise AI platform for automotive retail, delivering six production-ready AI solutions across Customer Engagement, Knowledge and Enablement, and Aftersales and Operations.
Today, more than 50 automotive and mobility networks and 1,000 dealerships, serving over 10,000 daily users across Europe and the Middle East rely on OneDealer to simplify complex operations, scale with confidence, and deliver consistent digital-first experiences across their dealer ecosystems.
OneDealer operates globally with solution development hubs across Europe. The company has offices in Munich, Austria, Greece as well as in the MENA region.
For more information and to request a demonstration, visit ai.onedealer.com
