打造高利润的服务中心

申请演示

在线服务管理系统

增加收入，以具有竞争力的价格吸引新客户，并通过一流的数字覆盖和固定价格/固定时间服务来提升用户体验。

它是如何运行的？

最后，以客户至上的车辆服务预订方式！

一个直观、透明的在线预订门户使客户能够轻松浏览车辆品牌和模型树，对服务套餐与简单的定价进行选择与合并，并从众多灵活的支付选项中选择 – 无论他们身在何处。
凭借固定价格、固定时间的服务保证，您的客户还可以选择还车日期，通过准时提车获得好处并节省费用。
让客户切实感受服务中心的优质体验，您将吸引更多的客户，那些来访问过的客户一定还会回来。

优化资源利用率，实现利润最大化

与供应商的直接对接可确保零件只在需要时订购，并且由于采用了基于工作流程的方法和优化的资源计划，因此服务中心的工作分布均匀，从而帮助您降低成本并将省下来的这部分资金让利给客户。
通过开展数字无纸化工作场所，创建丰富的数字覆盖，并让客户切实感受到优质服务体验，您将提高利润率，留住更多客户并创建精益、高绩效的服务运营。

主要优势

  • 固定价格/固定时间服务:通过保证为您的客户提供最有竞争力、最有吸引力的服务定价，获得显著的竞争优势。通过削减成本和提高资源利用率来创建一个更精简的组织，以提供有保障的价格和服务次数。
  • 精益生产服务中心:归功于资源规划、每位员工的活动清单以及更好的可视化管理，所有服务中心的工作均匀分布。与更多客户同时沟通并减少沟通不畅。
  • 在无纸化工作场所中变得有竞争力:工作订单、配件订购和人工管理均以数字形式自动创建。减少您的开支，并将省下来的这部分资金让利给客户。
  • 通过网络服务预订吸引客户:自动化、透明的在线预订流程使客户能够选择并合并服务套餐，设置还车和提车日期和时间，并且灵活地支付费用 – 无论他们身在何处。

主要特性

通过有趣的网络预订引擎吸引顾客

直观的汽车模型和品牌、服务套餐选择、定价和预订

灵活的付款选项

利用直观的、基于工作流程的过程迈向精益

通过创建自动工卡优化资源计划，实现高效的配件订购和人工管理

与制造商直接对口，降低成本并简化仓库管理

How will Online Service Management Benefit my dealership?

  • Beat your competition by offering fixed-price, fixed-time service and on-time vehicle pickup at prices that are both attractive and competitive
  • Embrace a fully automated, workflow-based workshop process and stop losing business due to poor resource utilisation, overpricing and a cumbersome and impersonal service operation
  • Become visible within the service marketplace with cutting-edge online presence and digital marketing integrations.
  • Competitive pricing, guaranteed repair times and an addictive, transparent and fun-to-use web-based booking engine will keep customers coming back for more!

Overview

Why Online Service Management?

Attract more service customers and keep those that have already visited coming back for more.
With Online Service Management, you can increase your service centre revenue, modernise the customer experience and create a lean service operation which offers competitive pricing and guaranteed turnaround times.
Combining optimal resource utilisation with a robust digital presence that enables customers to easily book services, your dealership can finally offer fixed-price and fixed-time service packages.

Improve your profit margins

Stop losing business because of poor utilisation, overpricing and a cumbersome service operation.

A direct interface to vendors ensures parts are only ordered when required, and thanks to a workflow-based approach and optimised resource planning, service centre work is spread evenly – allowing you to reduce costs and pass those savings onto customers.

Spread work evenly, reduce stock levels and provide an engaging digital presence for the customer. OneDealer’s workflow-based approach will offer significant benefits every step of the way.

Benefits for your business

Raise the competitiveness of your service centre and elevate your presence within the market.

By optimising resource utilisation via a paperless workshop, creating a rich digital presence and putting the service experience you’re your customers’ hands, you’ll improve your margins, retain more customers and create a lean, high-performing service operation.

Fixed-price, fixed-time service packages give you a competitive advantage thanks to pricing that is attractive to new and existing customers.

Benefits for your customers

At last, a customer-first vehicle service booking approach!

An intuitive, transparent online booking portal enables customers to easily navigate their vehicle make and model tree, select and combine service packages with simple pricing, and chose from a number of flexible payment options – no matter where they happen to be.

With fixed-price, fixed-time servicing guaranteed, your customers can also choose their drop-off date, benefit from on-time pickup and save money.

By putting the service centre experience in the palm of your customers’ hands, you’ll bring in more customers and ensure that those who have already visited will return.

The technology

Online Service Management is based on the industry-leading SAP Business One and SAP HANA Automotive Cloud. SAP HANA is the next-generation digital core which will enable your automotive business to adopt industry best practices, take advantage of the Internet of Cars and accelerate Digital Transformation by connecting existing processes with lightning-fast information and insight.

Understand your customers better and deliver complete automotive services on-time and within budget by using real-time information to operate with less risk and more reward.

Gain a competitive edge in today’s fast-paced automotive industry today with Online Service management.