Online Service Management

Create a highly profitable service centre

At last, a customer-first vehicle service booking approach!

Increase revenue, attract new customers with competitive pricing, and upgrade their experience with a stellar digital presence and fixed-price/fixed-time service.

Offer unparalleled customer experience and competitive pricing through:

Increased resource utilization

Higher utilization of ramps in the workshop

Dedicated and more efficient mechanics

How it works

At last, a customer-first vehicle service booking approach!

An intuitive, transparent online booking portal enables customers to easily navigate their vehicle make and model tree, select and combine service packages with simple pricing, and chose from a number of flexible payment options – no matter where they happen to be. With fixed-price, fixed-time servicing guaranteed, your customers can also choose their drop-off date, benefit from on-time pickup and save money. By putting the service centre experience in the palm of your customers’ hands, you’ll bring in more customers and ensure that those who have already visited will return.

Optimize resource utilization and maximize profitability

A direct interface to vendors ensures parts are only ordered when required, and thanks to a workflow-based approach and optimised resource planning, service centre work is spread evenly – allowing you to reduce costs and pass those savings onto customers.

By running a digital, paperless workshop, creating a rich digital presence and putting the service experience in your customers’ hands, you’ll improve your margins, retain more customers and create a lean, high-performing service operation.

Key Benefits

  • Fixed-Price / Fixed-Time Service. Gain a significant competitive advantage by guaranteeing the most competitive, attractive service pricing for your customers. Create a leaner organisation by cutting costs and improving resource utilisation in order to provide guaranteed prices and servicing times.
  • A lean, productive service centre. All service centre work is evenly spread, thanks to resource planning, activity lists per employee and better visibility for management. Handle higher volumes and reduce miscommunications.
  • Become competitive with a paperless workshop. Job orders are created automatically and in digital form, along with spare parts ordering and labour management. Reduce your overheads and pass the savings onto customers.
  • Engage Customers with web service bookings. An automated, transparent online booking process enables customers to select and combine service packages, set their drop-off and pick-up date and time and pay with flexibility – no matter where they happen to be.

Key Functionalities

  • Engage your service customers with an addictive, fun-to-use web booking engine
  • Intuitive car model and make, service package selection, pricing and booking
  • Flexible payment options.
  • Become lean using an intuitive, workflow-based process.
  • Optimize resource planning with automated Job Card creation for efficient spare parts ordering and labor management
  • Direct interface to manufacturers for reduced costs and a streamlined warehouse management