Create a highly profitable
service centre
Online Service Management
Increase revenue, attract new customers with competitive pricing and upgrade their experience with a stellar digital presence and fixed-price/fixed-time service.
How it works
An intuitive, transparent online booking portal enables customers to easily navigate their vehicle make and model tree, select and combine service packages with simple pricing, and chose from a number of flexible payment options – no matter where they happen to be. With fixed-price, fixed-time servicing guaranteed, your customers can also choose their drop-off date, benefit from on-time pickup and save money. By putting the service centre experience in the palm of your customers’ hands, you’ll bring in more customers and ensure that those who have already visited will return.
A direct interface to vendors ensures parts are only ordered when required, and thanks to a workflow-based approach and optimised resource planning, service centre work is spread evenly – allowing you to reduce costs and pass those savings onto customers.
By running a digital, paperless workshop, creating a rich digital presence and putting the service experience in your customers’ hands, you’ll improve your margins, retain more customers and create a lean, high-performing service operation.
Key Benefits
- Fixed-Price / Fixed-Time Service: Gain a significant competitive advantage by guaranteeing the most competitive, attractive service pricing for your customers. Create a leaner organisation by cutting costs and improving resource utilisation in order to provide guaranteed prices and servicing times.
- A lean, productive service centre: All service centre work is evenly spread, thanks to resource planning, activity lists per employee and better visibility for management. Handle higher volumes and reduce miscommunications.
- Become competitive with a paperless workshop: Job orders are created automatically and in digital form, along with spare parts ordering and labour management. Reduce your overheads and pass the savings onto customers.
- Engage Customers with web service bookings: An automated, transparent online booking process enables customers to select and combine service packages, set their drop-off and pick-up date and time and pay with flexibility – no matter where they happen to be.
